Global IT Operations Manager

IT Operations – Governance – Infrastructure - Office365 in Eindhoven

Why we're looking for you

A strong operational IT infrastructure is one of the core requirements for running the everyday ins and outs of an organisation. That is why this role is also extremely important within NTS. You will not only be responsible for running the day-to-day operations, but also for improving and strengthening them.

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What you'll be doing

As Operations Manager, you will have a key role within the IT department. By maintaining an overview of the entire organisation, you will determine where needs and priorities lie and how IT operations can support further professionalisation within NTS while accelerating growth.

Together with the Enterprise Architect, you will formulate the infrastructure roadmap, which you then roll out in the organisation. This concerns matters such as workstations, Office 365, WAN, LAN, Wifi, on-site servers, IaaS in the cloud (Azure), telephony (fixed and mobile), the purchase of IT resources, delivery logistics, the collection and repair of hardware, and printer contracts.

You determine the technical requirements for hardware and software based on the needs and requests of NTS companies. Determining supplier selection as well as negotiating prices, delivery terms and reliability are also part of this responsibility. Another important aspect is managing IT outsourcing partners including the service desk. Finally, you will manage the decentralised (worldwide) local IT service points and lead central periodic consultation.

With your extensive experience as Operations Manager, you are the ideal person to manage IT suppliers in terms of quality and cost-effectiveness of their services and to include them in our growth strategy and future. This involves regular coordination regarding technical issues, delivery times, overruns, quality, etc. You will report to the Global IT Manager, but you will also maintain close contacts with others within the organisation.

What you bring to the table

As the ideal candidate to take on the role of Operations Manager, you would describe yourself approximately as follows: After earning your bachelor's or master's degree, or equivalent, in IT, Technical Business Administration or a beta programme, you further expanded your knowledge in the field of IT Operations. You have gained at least 8 years' experience at different companies in the field of IT Operations Management, IT Delivery Management, IT Service Management or SLA Manager. You have successfully attended further studies or training courses in service management. You are familiar with international technology standards such as ITIL and BiSL. You preferably have experience in the manufacturing industry.

As a person you are thorough, have strong communication skills and act decisively. IT Service Management comes naturally to you, which helps you get others on board with your actions. Your speak your languages well (at least Dutch and English) and like to stay informed on developments in your field of expertise. You see opportunities where others see obstacles and you don't shy away from tackling them with enthusiasm!

The competences you recognise yourself in are:

  • Communication skills (also in English)
  • Service-oriented
  • Result-oriented
  • Creating reports and analytical skills
  • Affinity with technology
  • Process-oriented
  • Financial knowledge/skills
  • Contract negotiation skills

What we offer you in return

NTS offers the opportunity to work at a successful and dynamic company with a leading position in the market and that has a very interesting and diverse project portfolio. Our organisation enjoys an informal and collaborative atmosphere, where attention is paid to every individual. Drive, entrepreneurship, a focus on results and a desire to be the best are evident in everything we do. It goes without saying that we expect the same passion from our new colleague. You'll be working in a very complex high-tech environment in the disciplines of semicon, life science and analytics. Our projects are known for their high-quality mechanical and mechatronic solutions. NTS consists of more than 10 different locations in the Netherlands, although we also work internationally with our colleagues in the Czech Republic, Shanghai and Singapore.

What you can expect

We will make sure you quickly feel at home in our team. You are given the space and time to discuss the expectations for your new role with your manager. What you do, you do well of course. The why and for whom are equally as important to us. We'll be happy to answer any questions you have about the role.Has this job opportunity triggered your interest? If so, please send us your curriculum vitae through our website.

For additional information about this vacancy, please contact Sabine van Rooij, Corporate Recruiter, on +31 (0)6 21 33 29 11 or

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You will be working at one of the leading first-tier suppliers in high-tech. You are passionate about and committed to your specialization, just like our other colleagues. In return for your passion and enthusiasm, we will provide you with chances and opportunities to grow further in your career.

You like to work on projects which contribute to the technology of the future. We make sure to connect challenging projects and activities to your knowledge and competences in the best possible way. That’s how we accelerate the future for you and our customers.

You are motivated to take professional and competence oriented courses, in order to keep developing your knowledge and skills in the field of innovation, creativity, talent development and entrepreneurship.

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