Global Customer Program Manager

Customer Program Management – Change Management - Eindhoven – High Tech in Eindhoven

Why are we looking for you

As global customer program manager, it's your role to represent the customer towards the different NTS sites and create a win-win situation for all parties. Better, faster, cheaper. As tier one contract manufacturer for large global OEM's we have a serious responsibility in which the Global Customer Program Manager plays a key role. Your role is to exceed customer expectation by having a daily drive to optimize the portfolio of our customers and define programs to have the changes implemented. This means 'really' understanding the customer portfolio and its lifecycle, improve QLTC performance and initiate roadmaps & improvements over the different NTS sites globally. You develop and maintain a long-lasting, profitable relationship between NTS and our customers.

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What are you going to do?

The Global Customer Program Manager works together with the customers, the Global Key Account Manager and the different Managing Directors of the different sites, to define a successful customer roadmap and related programs. You monitor the QLTC performance of all NTS operating companies and you are the escalation point towards the customer and Global Key Account Manager for critical problems. Issues are preferably solved before they occur, taking preventive or corrective actions to improve the performance of the win-win partnership between the customer and NTS.

You translate the account plan of commercial targets to operational plans for our sites to work with. The Global Customer Program Manager takes business case decisions (such as project and life cycle business models) after consultation with major stakeholders, like Steering Board, Global Account Manager and relevant operations directors.

What skills do you have

The Global Customer Program Manager combines a solid background in mechatronical development and productions with a strong personality. Starting with the hard skills, you have been working in the high-tech precision business for a minimum of 10 years, preferably with an OEM or first tier supplier. You've been working in project management, change management and business improvement for at least 5 years. The majority of you projects were in innovation and development.

As a person, you are the rare breed that combines strategic insight with result driven pragmatism. Customers satisfaction is your leading indicator for business results. You are a very strong communicator, both internally and externally. You listen, recapitulate and negotiate. The true project manager you are, you do what you say and say what you do. Over the years, you've become a leader with personal effectiveness to deal with complex issues and conflicts.

Finally, this position may require you to travel. NTS has sites in the Netherlands, Czech, Singapore, China and USA, and our customers are located all over the globe. As a final requirement, you speak English on professional level.

What do we offer?

NTS offers the opportunity to work for a successful and dynamic international business with a leading market position and an engaging project portfolio for various customers in the semicon, analytical and healthcare markets. At NTS we highly value our employees: we actively invest in your technical and personal development, while your expertise, energy and commitment is appreciated by means of a competitive full benefit package.

What can you expect?

This is your opportunity to be involved in state-of-the-art technology together with competent and enthusiastic colleagues and ambitious high tech customers in a pleasant working environment. Our organization has a characteristically informal and friendly atmosphere and our staff looks out for each other. Drive, entrepreneurial spirit, a results-focused mind-mind set and striving to be the best, are what we aim for in everything that we make and do. We will start with a one year contract. After that it can be converted to a permanent contract when the collaboration is successful.

Interested in this challenging role? Please apply via our website and add your CV. For more information: Sabine van Rooij, Corporate Recruiter, +31 (0)6 21 33 29 11 or

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You will be working at one of the leading first-tier suppliers in high-tech. You are passionate about and committed to your specialization, just like our other colleagues. In return for your passion and enthusiasm, we will provide you with chances and opportunities to grow further in your career.

You like to work on projects which contribute to the technology of the future. We make sure to connect challenging projects and activities to your knowledge and competences in the best possible way. That’s how we accelerate the future for you and our customers.

You are motivated to take professional and competence oriented courses, in order to keep developing your knowledge and skills in the field of innovation, creativity, talent development and entrepreneurship.

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